"Your Voice, Heard Everywhere"
Testimonials
FAQs For Clients
What types of interpretation services do you offer?
We provide a range of interpretation services, including over-the-phone (OPI), video remote interpretation (VRI), and in-person interpretation tailored to your needs.
How do I request an interpreter?
You can request an interpreter by filling out the request form on our website or contacting our customer support team. Be sure to specify the language, type of service, and date/time required.
Are your interpreters certified?
Yes, we work with highly qualified interpreters, many of whom are certified and have extensive experience in their respective fields.
Is your platform HIPAA compliant?
Absolutely. We prioritize the security and confidentiality of all client interactions and adhere strictly to HIPAA regulations for healthcare-related services.
What industries do you serve?
We provide interpretation services for various industries, including healthcare, legal, business, education, and government sectors.
How are interpretation sessions conducted?
Sessions are conducted through our secure phone or video platform. In-person sessions can also be arranged upon request.
What are your rates for interpretation services?
Sessions are conducted through our secure phone or video platform. In-person sessions can also be arranged upon request.
FAQs For Interpreters
How can I apply to become an interpreter with your company?
You can apply through our website by filling out the interpreter application form under the “Careers” section. Make sure to include your qualifications, experience, and preferred languages.
What are the requirements to work as an interpreter?
To work with us, you must have at least one year of experience in interpretation. We also require professional proficiency in at least two languages, a commitment to confidentiality and HIPAA compliance, and the following technical requirements:
- A stable internet connection
- Ethernet cable for a reliable connection
- USB headset for clear audio
- Valid ID card
- Updated resume
- Good lighting for video-based sessions
What is the onboarding process like for interpreters?
After your application is accepted, you will go through a detailed onboarding process, which includes training on our platform, familiarization with our policies, and a test to evaluate your skills.
Do you provide training for interpreters?
Yes, we offer extensive training for our interpreters, including platform usage, role-playing scenarios, and HIPAA compliance education to ensure the highest service standards.
How are interpreters compensated?
Compensation depends on the language, client requirements, and assignment complexity. Payments are processed on a monthly or bi-weekly basis through secure channels.
Can I work remotely as an interpreter?
Yes, most of our interpretation assignments are conducted remotely through our secure platform. All you need is a stable internet connection and the necessary equipment.
What should I do if I encounter technical issues during an interpretation session?
Contact our technical support team immediately for assistance. Our team is available 24/7 to resolve any issues promptly.
What languages are currently in demand?
Our clients frequently request interpreters for languages such as Spanish, Vietnamese, Mandarin, Arabic, Russian, and Karen, among others. The demand for specific languages may vary each week as we receive new requests from our clients.
